{"id":4705,"date":"2018-11-06T16:21:59","date_gmt":"2018-11-06T16:21:59","guid":{"rendered":"https:\/\/it.ucf.edu\/?page_id=4705"},"modified":"2025-05-27T11:14:08","modified_gmt":"2025-05-27T15:14:08","slug":"service-categories","status":"publish","type":"page","link":"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/our-services\/service-categories\/","title":{"rendered":"Service Catalog"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4705\" class=\"elementor elementor-4705\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d9a1864 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d9a1864\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4c62b3f\" data-id=\"4c62b3f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-067a5f3 elementor-widget elementor-widget-text-editor\" data-id=\"067a5f3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Select a category below to browse the many services offered by UCF IT.<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-f88c4c6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f88c4c6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-91ed6e7\" data-id=\"91ed6e7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-463ab0d elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"463ab0d\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/it.ucf.edu\/administrative-and-business-systems\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-file-alt\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Administrative and Business Systems<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/it.ucf.edu\/our-services\/communication-messaging-and-collaboration\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-phone-square\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Communication, Messaging and Collaboration<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/it.ucf.edu\/shared-services\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-share-alt-square\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Shared Services<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-e6463f1\" data-id=\"e6463f1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3bddd6e elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"3bddd6e\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/it.ucf.edu\/our-services\/service-categories\/data-center-hosting-and-infrastructure\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-cloud\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Data Center, Hosting and Infrastructure<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/it.ucf.edu\/technology-sales-support-service\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-laptop\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Technology Sales, Service and Support<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a5bc14a elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a5bc14a\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c7429fc\" data-id=\"c7429fc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d2cac0a elementor-widget elementor-widget-html\" data-id=\"d2cac0a\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"jumbotron jumbotron-fluid bg-primary my-0 text-center\">\r\n\t\t\t\t\r\n\t\t\t<div class=\"container\">\r\n\t\t\t\t\r\n\t\t\t<div class=\"row\">\r\n\t\t\t\t\r\n\t\t\t<div class=\" col-md-4\">\r\n\t\t\t\t\r\n\t\t\t<a class=\"d-inline-block text-decoration-none hover-parent\" href=\"#terms\">\r\n\t\t\t\t\r\n<div>\t\t\t<span class=\"fa fa-5x fa-file-alt text-secondary hover-child-text-white mb-2\" aria-hidden=\"true\"><\/span>\r\n\t\t<\/div>\r\n<div>\t\t\t<span class=\"badge badge-pill badge-inverse px-3 mb-2\">\r\n\t\t\t\tTerms and Conditions\t\t\t<\/span>\r\n\t\t<\/div>\r\n<div class=\"text-secondary font-italic font-slab-serif\">View our terms and conditons<\/div>\r\n\t\t\t<\/a>\r\n\t\t\r\n\t\t\t<\/div>\r\n\t\t\r\n\t\t\t<div class=\"mt-4 mt-md-0 col-md-4\">\r\n\t\t\t\t\r\n\t\t\t<a class=\"d-inline-block text-decoration-none hover-parent\" href=\"#slt\">\r\n\t\t\t\t\r\n<div>\t\t\t<span class=\"fa fa-5x fa-concierge-bell text-secondary hover-child-text-white mb-2\" aria-hidden=\"true\"><\/span>\r\n\t\t<\/div>\r\n<div>\t\t\t<span class=\"badge badge-pill badge-inverse px-3 mb-2\">\r\n\t\t\t\tService Level Targets<\/span>\r\n\t\t<\/div>\r\n<div class=\"text-secondary font-italic font-slab-serif\">Learn how we prioritize our work<\/div>\r\n\t\t\t<\/a>\r\n\t\t\r\n\t\t\t<\/div>\r\n\t\t\r\n\t\t\t<div class=\"mt-4 mt-md-0 col-md-4\">\r\n\t\t\t\t\r\n\t\t\t<a class=\"d-inline-block text-decoration-none hover-parent\" href=\"#explore\">\r\n\t\t\t\t\r\n<div>\t\t\t<span class=\"fa fa-5x fa-binoculars text-secondary hover-child-text-white mb-2\" aria-hidden=\"true\"><\/span>\r\n\t\t<\/div>\r\n<div>\t\t\t<span class=\"badge badge-pill badge-inverse px-3 mb-2\">\r\n\t\t\t\tExplore Our Services<\/span>\r\n\t\t<\/div>\r\n<div class=\"text-secondary font-italic font-slab-serif\">View our new services<\/div>\r\n\t\t\t<\/a>\r\n\t\t\r\n\t\t\t<\/div>\r\n\t\t\r\n\t\t\t<\/div>\r\n\t\t\r\n\t\t\t<\/div>\r\n\t\t\r\n\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6756c54 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6756c54\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cb9bba5\" data-id=\"cb9bba5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b214f9d elementor-widget elementor-widget-menu-anchor\" data-id=\"b214f9d\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"explore\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21fe25f elementor-widget elementor-widget-heading\" data-id=\"21fe25f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Explore Our Services<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-b184564 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b184564\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-inner-column elementor-element elementor-element-807cad4\" data-id=\"807cad4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-inner-column elementor-element elementor-element-73ce010\" data-id=\"73ce010\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a520c54 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"a520c54\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/it.ucf.edu\/teams\/\" aria-label=\"Microsoft Teams\" tabindex=\"-1\"><img fetchpriority=\"high\" decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-content\/uploads\/sites\/7\/2019\/09\/msteam1.png\" class=\"elementor-animation-grow attachment-full size-full wp-image-10146\" alt=\"\" srcset=\"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-content\/uploads\/sites\/7\/2019\/09\/msteam1.png 400w, https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-content\/uploads\/sites\/7\/2019\/09\/msteam1-150x150.png 150w, https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-content\/uploads\/sites\/7\/2019\/09\/msteam1-300x300.png 300w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Your teamwork hub for group chats, online meetings, file collaboration, and more!<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4697d67 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"4697d67\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/it.ucf.edu\/ucf-apps\/\" aria-label=\"UCF Apps\" tabindex=\"-1\"><img decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-content\/uploads\/sites\/7\/2019\/09\/ucf-appsz.png\" class=\"elementor-animation-grow attachment-full size-full wp-image-10151\" alt=\"\" srcset=\"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-content\/uploads\/sites\/7\/2019\/09\/ucf-appsz.png 400w, https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-content\/uploads\/sites\/7\/2019\/09\/ucf-appsz-150x150.png 150w, https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-content\/uploads\/sites\/7\/2019\/09\/ucf-appsz-300x300.png 300w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Access to software you need, any device, at any time, from any where.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-inner-column elementor-element elementor-element-0ca638a\" data-id=\"0ca638a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ae6c52c elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"ae6c52c\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/it.ucf.edu\/skype\/\" aria-label=\"Skype\" tabindex=\"-1\"><img decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-content\/uploads\/sites\/7\/2019\/09\/skyb.png\" class=\"elementor-animation-grow attachment-full size-full wp-image-10147\" alt=\"\" srcset=\"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-content\/uploads\/sites\/7\/2019\/09\/skyb.png 400w, https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-content\/uploads\/sites\/7\/2019\/09\/skyb-150x150.png 150w, https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-content\/uploads\/sites\/7\/2019\/09\/skyb-300x300.png 300w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Skype for Business phone service is an extension to Skype for Business that allows you to make and receive telephone calls from and to your UCF work number.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-819bea2 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"819bea2\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/it.ucf.edu\/our-services\/service-categories\/qualtrics\/\" aria-label=\"Qualtrics\" tabindex=\"-1\"><img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-content\/uploads\/sites\/7\/2019\/09\/qualt.png\" class=\"elementor-animation-grow attachment-full size-full wp-image-10148\" alt=\"\" srcset=\"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-content\/uploads\/sites\/7\/2019\/09\/qualt.png 400w, https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-content\/uploads\/sites\/7\/2019\/09\/qualt-150x150.png 150w, https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-content\/uploads\/sites\/7\/2019\/09\/qualt-300x300.png 300w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Qualtrics is the platform that the world\u2019s most iconic companies use to close experience gaps and deliver breakthrough results. <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-inner-column elementor-element elementor-element-ec6fae0\" data-id=\"ec6fae0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d2eef33 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"d2eef33\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/it.ucf.edu\/our-services\/service-categories\/fourwinds\/\" aria-label=\"Four Winds Interactive\" tabindex=\"-1\"><img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-content\/uploads\/sites\/7\/2019\/09\/FWI1-fb.png\" class=\"elementor-animation-grow attachment-full size-full wp-image-10152\" alt=\"\" srcset=\"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-content\/uploads\/sites\/7\/2019\/09\/FWI1-fb.png 400w, https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-content\/uploads\/sites\/7\/2019\/09\/FWI1-fb-150x150.png 150w, https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-content\/uploads\/sites\/7\/2019\/09\/FWI1-fb-300x300.png 300w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">From informational signs in your office, to way finding maps that direct students where to go, there is a solution that is right for your area.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac2adec elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"ac2adec\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/it.ucf.edu\/gartner-campus-access-program\/\" aria-label=\"Gartner Campus Access\" tabindex=\"-1\"><img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-content\/uploads\/sites\/7\/2019\/12\/Gartner-services.png\" class=\"elementor-animation-grow attachment-full size-full wp-image-10430\" alt=\"\" srcset=\"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-content\/uploads\/sites\/7\/2019\/12\/Gartner-services.png 400w, https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-content\/uploads\/sites\/7\/2019\/12\/Gartner-services-150x150.png 150w, https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-content\/uploads\/sites\/7\/2019\/12\/Gartner-services-300x300.png 300w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Get connected into the most current and accurate research in the IT industry FREE!<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-inner-column elementor-element elementor-element-3009b49\" data-id=\"3009b49\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-74dd7c1 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"74dd7c1\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/it.ucf.edu\/our-services\/service-categories\/dynamic-form\/\" aria-label=\"Dynamic Forms\" tabindex=\"-1\"><img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-content\/uploads\/sites\/7\/2019\/12\/dyform-fb.png\" class=\"elementor-animation-grow attachment-full size-full wp-image-10470\" alt=\"\" srcset=\"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-content\/uploads\/sites\/7\/2019\/12\/dyform-fb.png 400w, https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-content\/uploads\/sites\/7\/2019\/12\/dyform-fb-150x150.png 150w, https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-content\/uploads\/sites\/7\/2019\/12\/dyform-fb-300x300.png 300w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Dynamic Forms provides a simple way for users to digitize paper.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76a29a7 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"76a29a7\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/tpc.ucf.edu\" target=\"_blank\" aria-label=\"Tech Product Center\" tabindex=\"-1\"><img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-content\/uploads\/sites\/7\/2019\/12\/tpc-services.png\" class=\"elementor-animation-grow attachment-full size-full wp-image-10431\" alt=\"\" srcset=\"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-content\/uploads\/sites\/7\/2019\/12\/tpc-services.png 400w, https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-content\/uploads\/sites\/7\/2019\/12\/tpc-services-150x150.png 150w, https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-content\/uploads\/sites\/7\/2019\/12\/tpc-services-300x300.png 300w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">The UCF Technology Product Center is Located in Tech Commons II. The TPC has been servicing the technology needs of UCF students, faculty, staff, and departments for 40 years.\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-inner-column elementor-element elementor-element-b525941\" data-id=\"b525941\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3b58b14 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3b58b14\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9c42a25\" data-id=\"9c42a25\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3d7203d elementor-widget elementor-widget-menu-anchor\" data-id=\"3d7203d\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"terms\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36c3fd2 heading-underline elementor-widget elementor-widget-heading\" data-id=\"36c3fd2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Terms &amp; Conditions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9cb8505 elementor-widget elementor-widget-text-editor\" data-id=\"9cb8505\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a title=\"Service Level Agreement Terms and Conditions\" href=\"https:\/\/it.ucf.edu\/wp-content\/uploads\/sites\/3\/2017\/04\/CST-Service-Level-Agreement-Terms-and-Conditions-Revised-04-16-15.pdf\">Terms and Conditions Document<\/a>\u00a0is\u00a0a part of each Service Level Agreement that details the provisions, requirements, responsibilities and standards related to the services we offer.\u00a0The Terms and Conditions document should be read and understood before signing the Service Level Agreement.\u00a0 Before using the hosted Data Center service, customers are strongly advised to read through the\u00a0<a title=\"Hosted Data Center Policies and Procedures\" href=\"https:\/\/it.ucf.edu\/wp-content\/uploads\/sites\/3\/2017\/04\/Hosted-Data-Center-Work-Policies-and-Procedures-generic2014.pdf\" target=\"_blank\" rel=\"noopener\">Hosted Data Center Policies and Procedures<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f15142c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f15142c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-488c7b4\" data-id=\"488c7b4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7f11409 elementor-widget elementor-widget-menu-anchor\" data-id=\"7f11409\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"slt\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35aefd1 heading-underline elementor-widget elementor-widget-heading\" data-id=\"35aefd1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Service Level Targets<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1dd5663 elementor-widget elementor-widget-text-editor\" data-id=\"1dd5663\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>When you create a ticket with us, we categorize them as either service requests or incidents. <strong>Service requests<\/strong> are submitted to request something new or modify the original provisioning of an existing service, hardware device, or software component.\u00a0<strong>Incidents<\/strong> are submitted when something is broken or functioning in a degraded manner in an existing service.<\/p><p>In general, we consider incidents higher priority since they represent an interruption in the service(s) we provide that you need to get your work done.\u00a0 To help us provide better service, we use Service Level Targets (SLTs) for incidents and service requests.<\/p><h5><strong>Why Service Level Targets?<\/strong><\/h5><p>We use SLTs to measure our performance as a service provider as well as to provide transparency to our customers. SLTs communicate our expected incident resolution or service request fulfillment times. While not all incidents or service requests are resolved or fulfilled within the reflected target times, we are committed to allocating the appropriate resources to meet the needs of our customers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4fdcc4 heading-underline elementor-widget elementor-widget-heading\" data-id=\"c4fdcc4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Current Incident Service Level Targets<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0df6a29 elementor-widget elementor-widget-menu-anchor\" data-id=\"0df6a29\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"incidentslt\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2c05ba29 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2c05ba29\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-54c672c7\" data-id=\"54c672c7\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-28842639 elementor-widget elementor-widget-heading\" data-id=\"28842639\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Priority<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-7dc76756\" data-id=\"7dc76756\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-68f3dd0c elementor-widget elementor-widget-heading\" data-id=\"68f3dd0c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Business Impact<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-2d24c5f7\" data-id=\"2d24c5f7\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2a56544b elementor-widget elementor-widget-heading\" data-id=\"2a56544b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Urgency<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-76508a4c\" data-id=\"76508a4c\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3d68d2d elementor-widget elementor-widget-heading\" data-id=\"3d68d2d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Response<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-643d3189\" data-id=\"643d3189\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f2dc08d elementor-widget elementor-widget-heading\" data-id=\"f2dc08d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Resolution Time *<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-65d9b3b3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"65d9b3b3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-3d987dce\" data-id=\"3d987dce\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5cd801a4 elementor-widget elementor-widget-text-editor\" data-id=\"5cd801a4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Critical<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-4057000\" data-id=\"4057000\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b903781 elementor-widget elementor-widget-text-editor\" data-id=\"b903781\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Prevents ability to perform job function<\/p><ul><li>Impacts an instructor led Classroom<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-c68a5d5\" data-id=\"c68a5d5\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-72f09ba8 elementor-widget elementor-widget-text-editor\" data-id=\"72f09ba8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Immediate resolution required<\/p><ul><li>No work around (at a job function standstill)<\/li><li>Unable to perform limited\/other job duties<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-7c8dfb1b\" data-id=\"7c8dfb1b\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3467cedd elementor-widget elementor-widget-text-editor\" data-id=\"3467cedd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>All immediate and sustained effort using ALL required resources until resolved<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-2e09ce2d\" data-id=\"2e09ce2d\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-60f8e52c elementor-widget elementor-widget-text-editor\" data-id=\"60f8e52c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>1 Hour<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-a2bc22e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a2bc22e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-4b4a2091\" data-id=\"4b4a2091\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-5ca2453e\" data-id=\"5ca2453e\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4d19668b elementor-widget elementor-widget-text-editor\" data-id=\"4d19668b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Prevents ability to perform job function<\/p><ul><li>Impacts the entire University, entire building or delivery of patient care<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-6cd8280d\" data-id=\"6cd8280d\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3e81791 elementor-widget elementor-widget-text-editor\" data-id=\"3e81791\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Immediate resolution required<\/p><ul><li>No work around (at a job function standstill)<\/li><li>Unable to perform limited\/other job duties<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-2ec46cc5\" data-id=\"2ec46cc5\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4238110f elementor-widget elementor-widget-text-editor\" data-id=\"4238110f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>All immediate and sustained effort using ALL required resources until resolved<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-1e34d927\" data-id=\"1e34d927\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7efe555b elementor-widget elementor-widget-text-editor\" data-id=\"7efe555b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>4 Hours<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2593c58f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2593c58f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-f39ed9\" data-id=\"f39ed9\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ccc596f elementor-widget elementor-widget-text-editor\" data-id=\"ccc596f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>High<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-24f42396\" data-id=\"24f42396\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-155ed24 elementor-widget elementor-widget-text-editor\" data-id=\"155ed24\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Prevents ability to perform job function<\/p><ul><li><blockquote><p>Impacts one or multiple users<\/p><\/blockquote>\u00a0<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-6d1fe7b5\" data-id=\"6d1fe7b5\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a39bebe elementor-widget elementor-widget-text-editor\" data-id=\"7a39bebe\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Priority to resolve as soon as possible post mitigation of higher prioritized issues<\/p><ul><li>No work around (at a job function standstill)<\/li><li>Unable to perform limited\/other job duties<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-7e678b52\" data-id=\"7e678b52\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4d463f03 elementor-widget elementor-widget-text-editor\" data-id=\"4d463f03\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Assess the situation, may interrupt other resources working lower priority issues for assistance<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-71899bcf\" data-id=\"71899bcf\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7741f941 elementor-widget elementor-widget-text-editor\" data-id=\"7741f941\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>1 Business Day<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2eea6c32 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2eea6c32\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-4e8aadb\" data-id=\"4e8aadb\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3f147f11 elementor-widget elementor-widget-text-editor\" data-id=\"3f147f11\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Normal<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-1d904eea\" data-id=\"1d904eea\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6a352b89 elementor-widget elementor-widget-text-editor\" data-id=\"6a352b89\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Reduces job productivity and\/or capacity<\/p><ul><li><blockquote><p>Impacts University, an entire building or one or multiple users<\/p><\/blockquote><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-390ca511\" data-id=\"390ca511\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1446f011 elementor-widget elementor-widget-text-editor\" data-id=\"1446f011\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Immediate resolution NOT required<\/p><ul><li>Still able to perform limited\/other job duties<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-3351bf84\" data-id=\"3351bf84\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6319179c elementor-widget elementor-widget-text-editor\" data-id=\"6319179c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Respond using standard procedures and operating within normal supervisory management structures<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-4c6da843\" data-id=\"4c6da843\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6728dcb8 elementor-widget elementor-widget-text-editor\" data-id=\"6728dcb8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>3 Business Days<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9859409 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9859409\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-00635b5\" data-id=\"00635b5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eb191ae elementor-widget elementor-widget-text-editor\" data-id=\"eb191ae\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>* The SLT resolution time reflected is\u00a0<strong>on average<\/strong>\u00a0and not all incidents will be resolved within this time.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3da9d20 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3da9d20\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e794cea\" data-id=\"e794cea\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3d98d92 heading-underline elementor-widget elementor-widget-heading\" data-id=\"3d98d92\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Current request Service Level Targets<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4903bf1 elementor-widget elementor-widget-menu-anchor\" data-id=\"4903bf1\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"requestslt\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-29ea00b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"29ea00b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-33e7964\" data-id=\"33e7964\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-933fef1 elementor-widget elementor-widget-heading\" data-id=\"933fef1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Service Offering<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-787401b\" data-id=\"787401b\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4111415 elementor-widget elementor-widget-heading\" data-id=\"4111415\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Business Days to Fulfillment *<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2a51137 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2a51137\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-8ddd5bf\" data-id=\"8ddd5bf\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-813fca4 elementor-widget elementor-widget-text-editor\" data-id=\"813fca4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Access to Terminated Email Account<\/li><li>Roles and Resources<\/li><li>Deprovision Email Account<\/li><li>Distributions Group Change<\/li><li>Door &amp; Traka Box Access<\/li><li>ISO Application Access Request<\/li><li>Knights Email Address Change<\/li><li>Listserv Broadcast Emails<\/li><li><span style=\"font-size: 1rem;\">Loaner Equipment<\/span><\/li><li>Microsoft Teams<\/li><li>ServiceNow Report or Homepage Request<\/li><li>ServiceNow User &amp; Group Management<\/li><li><span style=\"font-size: 1rem;\">SSL Certificate<\/span><\/li><li>Sudo Access for Oracle DB<\/li><li>Pinnacle Request<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2b31ba4\" data-id=\"2b31ba4\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2861ed0 elementor-widget elementor-widget-text-editor\" data-id=\"2861ed0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>2 Days<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ffe06b1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ffe06b1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3cbe433\" data-id=\"3cbe433\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ee59665 elementor-widget elementor-widget-text-editor\" data-id=\"ee59665\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><span style=\"font-size: 1rem;\">Dynamic Forms User &amp; Organization Management<\/span><\/li><li>Endpoint User Access<\/li><li><span style=\"font-size: 1rem;\">NAS\/NSF, Physical SAN<\/span><\/li><li>Phonebook Assistance<\/li><li>Protect Your myUCF account with Multi-factor Authentication<\/li><li>Request for Microsoft Team Name Change<\/li><li>Security Risk Assessment<\/li><li>Security Center Report Management<\/li><li>Shared Services Consultation<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-74fa494\" data-id=\"74fa494\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-285ad76 elementor-widget elementor-widget-text-editor\" data-id=\"285ad76\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>3 Days<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-fdff474 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fdff474\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-b570d9d\" data-id=\"b570d9d\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3c0582e elementor-widget elementor-widget-text-editor\" data-id=\"3c0582e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Absolute Data and Device Security Asset Management<\/li><li>Active Directory Provision\/De-Provision<\/li><li>Add, Remove, or Reset Admin Account<\/li><li>Application User Access<\/li><li>DHCP Tool User Maintenance<\/li><li>F5 Application Delivery<\/li><li>Listserv Owner Training Course Access<\/li><li>New Titanium User Access<\/li><li>Qualtrics Survey Platform Assistance<\/li><li>SharePoint Access<\/li><li>Sudo Access for RedHat Linux<\/li><li>Virtual Machine Snapshot<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ab1d604\" data-id=\"ab1d604\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9312800 elementor-widget elementor-widget-text-editor\" data-id=\"9312800\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>4 Days<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-be9be77 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"be9be77\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-d10e57f\" data-id=\"d10e57f\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-618bd21 elementor-widget elementor-widget-text-editor\" data-id=\"618bd21\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Active Directory Change<\/li><li><span style=\"font-size: 1rem;\">AppSense<\/span><\/li><li>Azure Work<\/li><li>Backup Restore VM API (Granular)<\/li><li>Backup Services<\/li><li>Call Block Request<\/li><li><span style=\"font-size: 1rem;\">Dropbox Advanced<\/span><\/li><li><span style=\"font-size: 1rem;\">Software Packaging and Deployment<\/span><\/li><li><span style=\"font-size: 1rem;\">Configuration Manager Shared Services<\/span><\/li><li>IPAM Request<\/li><li>IT Consultation<\/li><li><span style=\"font-size: 1rem;\">Listserv General Requests<\/span><\/li><li>Listserv Create, Change,\u00a0 or Remove<\/li><li>MySQL Database<\/li><li>Non-internet Facing DNS<\/li><li>ServiceNow Request Management<\/li><li>Sharepoint Site Migrations<\/li><li>Software Request<\/li><li>Windows Server Access<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-968c5a4\" data-id=\"968c5a4\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-284657b elementor-widget elementor-widget-text-editor\" data-id=\"284657b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>5 Days<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7278d97 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7278d97\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-819fec2\" data-id=\"819fec2\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-297e07b elementor-widget elementor-widget-text-editor\" data-id=\"297e07b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>General Request<\/li><li>Linux SFTP\/SSH (Port 22) Access<\/li><li>Linux Services Support<\/li><li>Virtual Machine Change<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-d5d7eef\" data-id=\"d5d7eef\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4c133b6 elementor-widget elementor-widget-text-editor\" data-id=\"4c133b6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>6 Days<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4e431af elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4e431af\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2521a02\" data-id=\"2521a02\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a1b83b9 elementor-widget elementor-widget-text-editor\" data-id=\"a1b83b9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Airwatch Mobile Device Management<\/li>\n<li><span style=\"font-size: 1rem;\">CrashPlan Endpoint Backup<\/span><\/li>\n<li>DHCP Scope Provisioning and Maintenance<\/li>\n<li>DocuSign Onboarding<\/li><li>DocuSign Security &amp; Organization Changes<\/li>\n<li>Dynamic Forms Onboarding<\/li>\n<li>Microsoft SQL Database Support<\/li>\n<li>NSX Network Request<\/li>\n<li>Office 365 Shared Mailbox<\/li>\n<li>Secret Server Request<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4673e78\" data-id=\"4673e78\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bffa60b elementor-widget elementor-widget-text-editor\" data-id=\"bffa60b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>7 Days<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-efa4183 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"efa4183\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-0a55995\" data-id=\"0a55995\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-69a1351 elementor-widget elementor-widget-text-editor\" data-id=\"69a1351\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Oracle Database Support<\/li><li>Public Firewall\/DNS Request<\/li><li>UCF Connect Event Support<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3b5376b\" data-id=\"3b5376b\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b76de1 elementor-widget elementor-widget-text-editor\" data-id=\"5b76de1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>8 Days<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-e035ba9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e035ba9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-755622c\" data-id=\"755622c\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-66dd8be elementor-widget elementor-widget-text-editor\" data-id=\"66dd8be\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><span style=\"font-size: 1rem;\">Hardware Request<\/span><\/li><li>Information Security Consulting Request<\/li><li>Internal Firewall Request<\/li><li>New Shared Folder<\/li><li>Q Drive Request<\/li><li>Security Awareness and Education<\/li><li>Server Software Change<\/li><li>UCF IT FourWinds Request<\/li><li>Vulnerability Disclosure<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ca2c51b\" data-id=\"ca2c51b\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b4f69e elementor-widget elementor-widget-text-editor\" data-id=\"5b4f69e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>10 Days<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-f5d39fd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f5d39fd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-8486e66\" data-id=\"8486e66\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7e69881 elementor-widget elementor-widget-text-editor\" data-id=\"7e69881\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Data File Exchange Support via SFTP<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-98bbfac\" data-id=\"98bbfac\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-449cfb4 elementor-widget elementor-widget-text-editor\" data-id=\"449cfb4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>12 Days<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-b87c775 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b87c775\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-89a67fc\" data-id=\"89a67fc\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3dc3ba1 elementor-widget elementor-widget-text-editor\" data-id=\"3dc3ba1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Microsoft Teams External Application Connector<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-b07be40\" data-id=\"b07be40\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6a23cdc elementor-widget elementor-widget-text-editor\" data-id=\"6a23cdc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>13 Days<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-c0304df elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c0304df\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-dae798c\" data-id=\"dae798c\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6d9a52e elementor-widget elementor-widget-text-editor\" data-id=\"6d9a52e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Virtual Machine Create<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-e451b8a\" data-id=\"e451b8a\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-19495f2 elementor-widget elementor-widget-text-editor\" data-id=\"19495f2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>14 Days<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ebf5793 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ebf5793\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-c746c88\" data-id=\"c746c88\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a2f3251 elementor-widget elementor-widget-text-editor\" data-id=\"a2f3251\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><span style=\"font-size: 1rem;\">VLAN Management<\/span><\/li><li>Amazon Web Services (AWS) Work<\/li><li>Cloud Consultation<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-be7df9b\" data-id=\"be7df9b\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9282f91 elementor-widget elementor-widget-text-editor\" data-id=\"9282f91\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>15 Days<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6849bf5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6849bf5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-309b601\" data-id=\"309b601\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d53eb31 elementor-widget elementor-widget-text-editor\" data-id=\"d53eb31\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Network Consulting Services<\/li><li>Vendor Risk Management (VRM)<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-427ff74\" data-id=\"427ff74\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d1bc1e8 elementor-widget elementor-widget-text-editor\" data-id=\"d1bc1e8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>20 Days<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-e2f2d6b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e2f2d6b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-9243223\" data-id=\"9243223\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c22b736 elementor-widget elementor-widget-text-editor\" data-id=\"c22b736\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Virtual Machine Decommission<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-05deeca\" data-id=\"05deeca\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-41e8cb3 elementor-widget elementor-widget-text-editor\" data-id=\"41e8cb3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>25 Days<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-cb7769b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cb7769b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-77809aa\" data-id=\"77809aa\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2b92d52 elementor-widget elementor-widget-text-editor\" data-id=\"2b92d52\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Add a Windows server to the manual update group<\/li><li>Federated Identity SSO Request<\/li><li>NID Account Access De-provision Request<\/li><li>Offensive Security Services<\/li><li>Physical Server Hosting<\/li><li>Project Management Services<\/li><li>Protect Your Application or Service with Multi-factor Authentication<\/li><li>Protect Your Enterprise Microsoft M365 with Multi-factor Authentication<\/li><li>Public Records Request<\/li><li>Security Operations Center (SOC)<\/li><li>Sponsored Account Application Support<\/li><li>UCF Apps\u00a0<\/li><li>Zoom App Marketplace Request<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-432bf43\" data-id=\"432bf43\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eb13510 elementor-widget elementor-widget-text-editor\" data-id=\"eb13510\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>30 Days<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-79ccf9a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"79ccf9a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-e9ebdcf\" data-id=\"e9ebdcf\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-27fdc36 elementor-widget elementor-widget-text-editor\" data-id=\"27fdc36\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>RMA (Return Merchandise Authorization) Equipment<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5656973\" data-id=\"5656973\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-728c580 elementor-widget elementor-widget-text-editor\" data-id=\"728c580\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>45 Days<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0ec8c20 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0ec8c20\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-366afe8\" data-id=\"366afe8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4b39d2e elementor-widget elementor-widget-text-editor\" data-id=\"4b39d2e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>* The SLT days (business days) to fulfillment reflected is <strong>on average<\/strong> and not all requests will be fulfilled within this time.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"Select a category below to browse the many services offered by UCF IT. Administrative and Business Systems Communication, Messaging and Collaboration Shared Services Data Center, Hosting and Infrastructure Technology Sales, Service and Support Terms and Conditions View our terms and conditons Service Level Targets Learn how we prioritize our work Explore Our Services View our&hellip;","protected":false},"author":9,"featured_media":0,"parent":12,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4705","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service Catalog - UCF IT<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Catalog - UCF IT\" \/>\n<meta property=\"og:description\" content=\"Select a category below to browse the many services offered by UCF IT. Administrative and Business Systems Communication, Messaging and Collaboration Shared Services Data Center, Hosting and Infrastructure Technology Sales, Service and Support Terms and Conditions View our terms and conditons Service Level Targets Learn how we prioritize our work Explore Our Services View our&hellip;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/our-services\/service-categories\/\" \/>\n<meta property=\"og:site_name\" content=\"UCF IT\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-27T15:14:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/it.ucf.edu\/wp-content\/uploads\/sites\/7\/2019\/09\/msteam1.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/our-services\/service-categories\/\",\"url\":\"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/our-services\/service-categories\/\",\"name\":\"Service Catalog - UCF IT\",\"isPartOf\":{\"@id\":\"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/our-services\/service-categories\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/our-services\/service-categories\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/it.ucf.edu\/wp-content\/uploads\/sites\/7\/2019\/09\/msteam1.png\",\"datePublished\":\"2018-11-06T16:21:59+00:00\",\"dateModified\":\"2025-05-27T15:14:08+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/our-services\/service-categories\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/our-services\/service-categories\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/our-services\/service-categories\/#primaryimage\",\"url\":\"https:\/\/it.ucf.edu\/wp-content\/uploads\/sites\/7\/2019\/09\/msteam1.png\",\"contentUrl\":\"https:\/\/it.ucf.edu\/wp-content\/uploads\/sites\/7\/2019\/09\/msteam1.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/our-services\/service-categories\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Our Services\",\"item\":\"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/our-services\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Service Catalog\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/#website\",\"url\":\"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/\",\"name\":\"UCF IT\",\"description\":\"Technology Services\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Service Catalog - UCF IT","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Service Catalog - UCF IT","og_description":"Select a category below to browse the many services offered by UCF IT. Administrative and Business Systems Communication, Messaging and Collaboration Shared Services Data Center, Hosting and Infrastructure Technology Sales, Service and Support Terms and Conditions View our terms and conditons Service Level Targets Learn how we prioritize our work Explore Our Services View our&hellip;","og_url":"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/our-services\/service-categories\/","og_site_name":"UCF IT","article_modified_time":"2025-05-27T15:14:08+00:00","og_image":[{"url":"https:\/\/it.ucf.edu\/wp-content\/uploads\/sites\/7\/2019\/09\/msteam1.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/our-services\/service-categories\/","url":"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/our-services\/service-categories\/","name":"Service Catalog - UCF IT","isPartOf":{"@id":"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/#website"},"primaryImageOfPage":{"@id":"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/our-services\/service-categories\/#primaryimage"},"image":{"@id":"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/our-services\/service-categories\/#primaryimage"},"thumbnailUrl":"https:\/\/it.ucf.edu\/wp-content\/uploads\/sites\/7\/2019\/09\/msteam1.png","datePublished":"2018-11-06T16:21:59+00:00","dateModified":"2025-05-27T15:14:08+00:00","breadcrumb":{"@id":"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/our-services\/service-categories\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/our-services\/service-categories\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/our-services\/service-categories\/#primaryimage","url":"https:\/\/it.ucf.edu\/wp-content\/uploads\/sites\/7\/2019\/09\/msteam1.png","contentUrl":"https:\/\/it.ucf.edu\/wp-content\/uploads\/sites\/7\/2019\/09\/msteam1.png"},{"@type":"BreadcrumbList","@id":"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/our-services\/service-categories\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/"},{"@type":"ListItem","position":2,"name":"Our Services","item":"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/our-services\/"},{"@type":"ListItem","position":3,"name":"Service Catalog"}]},{"@type":"WebSite","@id":"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/#website","url":"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/","name":"UCF IT","description":"Technology Services","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-json\/wp\/v2\/pages\/4705","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-json\/wp\/v2\/comments?post=4705"}],"version-history":[{"count":95,"href":"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-json\/wp\/v2\/pages\/4705\/revisions"}],"predecessor-version":[{"id":20081,"href":"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-json\/wp\/v2\/pages\/4705\/revisions\/20081"}],"up":[{"embeddable":true,"href":"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-json\/wp\/v2\/pages\/12"}],"wp:attachment":[{"href":"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-json\/wp\/v2\/media?parent=4705"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}