{"id":4602,"date":"2018-10-30T17:47:00","date_gmt":"2018-10-30T17:47:00","guid":{"rendered":"https:\/\/it.ucf.edu\/?page_id=4602"},"modified":"2025-05-27T11:14:22","modified_gmt":"2025-05-27T15:14:22","slug":"get-help-2","status":"publish","type":"page","link":"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/","title":{"rendered":"University of Central Florida IT &#8211; UCF IT"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4602\" class=\"elementor elementor-4602\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-788598b elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"788598b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0750b84\" data-id=\"0750b84\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c7d173a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c7d173a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e95f6ea\" data-id=\"e95f6ea\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-53295ef heading-underline elementor-widget elementor-widget-heading\" data-id=\"53295ef\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Get The Help You Need.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cbce40b elementor-widget elementor-widget-html\" data-id=\"cbce40b\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!--******Start Search******-->\r\n\r\n<form aria-label= \"Button to search the knowledge base\">\r\n    <div class=\"input-group\">\r\n    <input id=\"val\" class=\"form-control tt-input\" style=\"width:50%;\" type=\"search\" value=\"\" placeholder=\"Search the Knowledge Base\" style=\"position: relative; vertical-align:top;\" aria-label=\"Search input field\" \/>\r\n<div id=\"sub\" style=\"float:right;\"><span class=\"input-group-btn\"><button id=\"sub\" type=\"submit\" class=\"btn btn-primary text-inverse\" aria-label=\"submit search button\"><span class=\"fa fa-search\" <\/button><\/span><\/div>\r\n<\/div>\r\n<\/form>\r\n<script>\r\n  jQuery( document ).ready(function() {\r\n\r\n  jQuery(\"#val\").keypress(function (e) {\r\n    if(e.which == 13) {\r\n      submit();\r\n      return false;\r\n    }\r\n  });\r\n\r\n jQuery('#sub').click(function() {\r\n\r\n       submit();\r\n\r\n     });\r\n\r\n     function submit(){\r\n       var navStrin = \"https:\/\/ucf.service-now.com\/ucfit?id=search&t=&q=\"+jQuery(\"#val\").val()+\"&search=\";\r\n\r\n       navStrin = navStrin.replace(\/\\ \/g, '%20');\r\n\r\n       window.open(navStrin, \"UCF IT Service Portal - Service Portal\");\r\n     }\r\n\r\n});\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c783a6f elementor-hidden-phone elementor-widget elementor-widget-text-editor\" data-id=\"c783a6f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #000000;\">Browse our general help for <a href=\"https:\/\/it.ucf.edu\/help\/student-support\">students<\/a> or <a href=\"https:\/\/it.ucf.edu\/help\/faculty-and-staff-support\/\">faculty and staff<\/a>, search the extensive knowledge base, or connect with one of our helpful Support Center representatives who will be glad to assist you.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-32c9d0d\" data-id=\"32c9d0d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-148075b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"148075b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-narrow\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-inner-column elementor-element elementor-element-9922adb\" data-id=\"9922adb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-51c8882 elementor-view-stacked elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"51c8882\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"https:\/\/status.ucf.edu\/\" target=\"_blank\" aria-label=\"Open uptime dashboard\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"Service Status\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-exclamation-triangle\"><\/i>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"https:\/\/status.ucf.edu\/\" target=\"_blank\" aria-label=\"Open uptime dashboard\" >\n\t\t\t\t\t\t\tService Status\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-inner-column elementor-element elementor-element-8452e22\" data-id=\"8452e22\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5ff1f98 elementor-view-stacked elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"5ff1f98\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"https:\/\/infosec.ucf.edu\/identity-management\/multi-factor-authentication\" target=\"_blank\" aria-label=\"Open InfoSec page\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"MFA\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-shield-alt\"><\/i>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"https:\/\/infosec.ucf.edu\/identity-management\/multi-factor-authentication\" target=\"_blank\" aria-label=\"Open InfoSec page\" >\n\t\t\t\t\t\t\tMFA\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-inner-column elementor-element elementor-element-982f937\" data-id=\"982f937\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fcebf13 elementor-view-stacked elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"fcebf13\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"#\" aria-label=\"Chat is closed\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"Chat Support\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-comments\"><\/i>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"#\" aria-label=\"Chat is closed\" >\n\t\t\t\t\t\t\tChat Support\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t- Coming Soon -\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-inner-column elementor-element elementor-element-a7ff95c\" data-id=\"a7ff95c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2d89ddd elementor-view-stacked elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"2d89ddd\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"https:\/\/ucf.service-now.com\/ucfit\" target=\"_blank\" aria-label=\"Open ServiceNow\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"Submit a Ticket\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-edit\"><\/i>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"https:\/\/ucf.service-now.com\/ucfit\" target=\"_blank\" aria-label=\"Open ServiceNow\" >\n\t\t\t\t\t\t\tSubmit a Ticket\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-inner-column elementor-element elementor-element-f6d6269\" data-id=\"f6d6269\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-de770e2 elementor-view-stacked elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"de770e2\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"tel:4078235117\" target=\"_blank\" aria-label=\"Click to call\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"Call Us\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-phone\"><\/i>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"tel:4078235117\" target=\"_blank\" aria-label=\"Click to call\" >\n\t\t\t\t\t\t\tCall Us\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t<a href=\"tel:4078235117\">407-823-5117<\/a>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-inner-column elementor-element elementor-element-16332f5\" data-id=\"16332f5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cf2731a elementor-view-stacked elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"cf2731a\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"mailto:itsupport@ucf.edu\" target=\"_blank\" aria-label=\"Click to email\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"Email Us\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-envelope-open\"><\/i>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"mailto:itsupport@ucf.edu\" target=\"_blank\" aria-label=\"Click to email\" >\n\t\t\t\t\t\t\tEmail Us\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t<a href=\"mailto:itsupport@ucf.edu\">itsupport@ucf.edu<\/a>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-05866b1 elementor-widget elementor-widget-text-editor\" data-id=\"05866b1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Hours:<\/strong> Monday &#8211; Friday\u00a0 7 am &#8211; 10 pm<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-04fa58a elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"04fa58a\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5c1639d\" data-id=\"5c1639d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c537234 text-uppercase elementor-widget elementor-widget-heading\" data-id=\"c537234\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What's Happening<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f66e5cb sn-feed elementor-widget elementor-widget-shortcode\" data-id=\"f66e5cb\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><h5>\n   <span class=\"badge badge-primary text-secondary\">Service Alerts<\/span>\n<\/h5>\n\n<div id=\"WH_Alert\">\n\n<\/div>\n\n<div id=\"WH_Alert_Message\" style=\"display:none;\">\nAll systems normal\n<\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b03556f sn-feed elementor-widget elementor-widget-shortcode\" data-id=\"b03556f\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><h5>\n  <span class=\"badge badge-primary text-secondary\">Upcoming Maintenance<\/span>\n<\/h5>\n\n<div id=\"WH_Maint\">\n<h5 class=\"wh-event-date text-uppercase\" style=\"margin-top:20px\">2026-04-25 06:00:00<\/h5><a class=\"wh-event-title\" href=\"https:\/\/ucf.service-now.com\/ucfit?id=ucf_announcements&amp;table=u_ucf_it_announcements&amp;sys_id=35d87f891b6ce610fa87a8a0604bcb95&amp;view=sp\">Workday Weekly Service Update (2AM - 5AM ET)<\/a>  <br>  <h5 class=\"wh-event-date text-uppercase\" style=\"margin-top:20px\">2026-05-02 06:00:00<\/h5><a class=\"wh-event-title\" href=\"https:\/\/ucf.service-now.com\/ucfit?id=ucf_announcements&amp;table=u_ucf_it_announcements&amp;sys_id=f21937c91b6ce610fa87a8a0604bcb7f&amp;view=sp\">Workday Weekly Service Update (2AM - 5AM ET)<\/a>  <br>\n<\/div>\n\n<div id=\"WH_Maint_Message\" style=\"display:none;\">\nNo upcoming maintenance\n<\/div>\n\n<a style=\"color: #fff; text-decoration: underline\" href=\"https:\/\/ucf.service-now.com\/ucfit?id=maintenance_calendar#calendarView=week\">View maintenance calendar<\/a>\n\n<script>\n  function convertDates() {\n    \/\/ Get all elements with the class 'wh-event-date'\n    const dateElements = document.querySelectorAll('.wh-event-date');\n\n    \/\/ Loop through each date element\n    dateElements.forEach(el => {\n      \/\/ Example text: \"2017-08-03 20:23:36\"\n      const rawText = el.textContent.trim();\n      \n      \/\/ Split into date part and time part\n      \/\/ datePart = \"2017-08-03\", timePart = \"20:23:36\"\n      const [datePart] = rawText.split(' '); \/\/ ignoring time for final display\n      if (!datePart) return; \/\/ safety check\n\n      \/\/ Extract year, month, day\n      const [year, month, day] = datePart.split('-').map(Number);\n      \n      \/\/ Create a JS date object (ignoring time)\n      const jsDate = new Date(year, month - 1, day);\n      \n      \/\/ Format using a friendly month-day-year style\n      const options = { year: 'numeric', month: 'long', day: 'numeric' };\n      const formattedDate = 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elementor-widget-html\" data-id=\"8ede723\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t    <script> \r\n\r\n        var whAlert = document.getElementById('WH_Alert');\r\n        var whMaint = document.getElementById('WH_Maint');\r\n        var whAnnounce = document.getElementById('WH_Announce');\r\n\r\n        var whAnnounceMessage = document.getElementById('WH_Announce_Message');\r\n        var whAlertMessage = document.getElementById('WH_Alert_Message');\r\n        var whMaintMessage = document.getElementById('WH_Maint_Message');\r\n       \r\n        var htmlstring1 = whAnnounce.innerHTML;\r\n        var htmlstring2 = whAlert.innerHTML;\r\n        var htmlstring3 = whMaint.innerHTML;\r\n   \r\n        htmlstring1 = (htmlstring1.trim) ? htmlstring1.trim() : htmlstring1.replace(\/^\\s+\/,'');\r\n\r\n        if(htmlstring1 == '') { \r\n            whAnnounceMessage.style.display = 'block';\r\n        }; \r\n        \r\n        if(htmlstring1 == 'EMPTY api-answer: No JSON received - is the API down? Check the URL you use in the shortcode!') { \r\n            whAnnounceMessage.style.display = 'block';\r\n        }; \r\n        \r\n        htmlstring2 = (htmlstring2.trim) ? htmlstring2.trim() : htmlstring2.replace(\/^\\s+\/,'');\r\n\r\n        if(htmlstring2 == '') {\r\n            whAlertMessage.style.display = 'block';\r\n        }\r\n\r\n        \r\n        htmlstring3 = (htmlstring3.trim) ? htmlstring3.trim() : htmlstring3.replace(\/^\\s+\/,'');\r\n\r\n        if(htmlstring3 == '') {\r\n            whMaintMessage.style.display = 'block';\r\n        } \r\n        \r\n        \r\n     <\/script>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3a77c254 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3a77c254\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5df8eb14\" data-id=\"5df8eb14\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-18282a57 heading-underline elementor-widget elementor-widget-heading\" data-id=\"18282a57\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Who We Are<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2116283 elementor-widget elementor-widget-text-editor\" data-id=\"2116283\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>UCF IT<\/strong>&nbsp;is an operating unit within the&nbsp;<a href=\"https:\/\/provost.ucf.edu\/\" target=\"_blank\">Office of the Provost and Academic Affairs<\/a>&nbsp;at the University of Central Florida. Our mission is to support our Students, faculty, and staff in achieving their teaching, learning, research and service objectives by:<\/p>\n<blockquote>\n<p style=\"padding-left: 30px;\"><em>Providing innovative technology solutions and services.<\/em><\/p>\n<p style=\"padding-left: 30px;\"><em>Providing responsive and reliable IT infrastructure and support.<\/em><\/p>\n<p style=\"padding-left: 30px;\"><em>Continually assessing and improving our service offerings<\/em><\/p>\n<\/blockquote>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-67c3121\" data-id=\"67c3121\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3ad183c elementor-widget elementor-widget-image\" data-id=\"3ad183c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-content\/uploads\/sites\/7\/2018\/06\/ucf_99183901_Large_wide-1024x576.jpg\" class=\"attachment-large size-large wp-image-3927\" alt=\"\" srcset=\"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-content\/uploads\/sites\/7\/2018\/06\/ucf_99183901_Large_wide-1024x576.jpg 1024w, https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-content\/uploads\/sites\/7\/2018\/06\/ucf_99183901_Large_wide-300x169.jpg 300w, https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/wp-content\/uploads\/sites\/7\/2018\/06\/ucf_99183901_Large_wide-768x432.jpg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7ebc1974 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7ebc1974\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-19c626c0\" data-id=\"19c626c0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-150f967f text-uppercase elementor-widget elementor-widget-heading\" data-id=\"150f967f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What We Do<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3012f1c9 elementor-widget elementor-widget-text-editor\" data-id=\"3012f1c9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #000000;\"><strong>As the main provider of information technology resources<\/strong>, our responsibilities include providing all telecommunications services (voice and data), enterprise administrative systems and support to the UCF community including:<\/span><\/p><div class=\"col-lg-6 col-md-6 col-sm-6 col-xs-12 visible-lg visible-md visible-sm\" style=\"padding-left: 60px;\">\u00a0<\/div><table style=\"height: 231px; margin-left: 60px;\" width=\"1047\"><tbody style=\"padding-left: 60px;\"><tr style=\"padding-left: 60px;\"><td style=\"padding-left: 60px;\"><span style=\"color: #000000;\">Campus telephone system<\/span><\/td><td style=\"padding-left: 60px;\"><span style=\"color: #000000;\">Email<\/span><\/td><\/tr><tr style=\"padding-left: 60px;\"><td style=\"padding-left: 60px;\"><span style=\"color: #000000;\">Campus local area network<\/span><\/td><td style=\"padding-left: 60px;\"><span style=\"color: #000000;\">Document imaging services<\/span><\/td><\/tr><tr style=\"padding-left: 60px;\"><td style=\"padding-left: 60px;\"><span style=\"color: #000000;\">Campus wide area network<\/span><\/td><td style=\"padding-left: 60px;\"><span style=\"color: #000000;\">Enterprise administrative data processing services<\/span><\/td><\/tr><tr style=\"padding-left: 60px;\"><td style=\"padding-left: 60px;\"><span style=\"color: #000000;\">Campus wireless network<\/span><\/td><td style=\"padding-left: 60px;\"><span style=\"color: #000000;\">Online instruction support<\/span><\/td><\/tr><tr style=\"padding-left: 60px;\"><td style=\"padding-left: 60px;\"><span style=\"color: #000000;\">Cable TV<\/span><\/td><td style=\"padding-left: 60px;\"><span style=\"color: #000000;\">PeopleSoft ERP (SA\/HR, Portal, CRM) development<\/span><\/td><\/tr><tr style=\"padding-left: 60px;\"><td style=\"padding-left: 60px;\"><span style=\"color: #000000;\">Computer labs<\/span><\/td><td style=\"padding-left: 60px;\"><span style=\"color: #000000;\">Identity management\/ domain services<\/span><\/td><\/tr><tr style=\"padding-left: 60px;\"><td style=\"padding-left: 60px;\"><span style=\"color: #000000;\">Computer Store<\/span><\/td><td style=\"padding-left: 60px;\"><span style=\"color: #000000;\">Research computing<\/span><\/td><\/tr><tr style=\"padding-left: 60px;\"><td style=\"padding-left: 60px;\"><span style=\"color: #000000;\">Data center operations and system administration<\/span><\/td><td style=\"padding-left: 60px;\"><span style=\"color: #000000;\">Web hosting services<\/span><\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"Get The Help You Need. Browse our general help for students or faculty and staff, search the extensive knowledge base, or connect with one of our helpful Support Center representatives who will be glad to assist you. Service Status MFA Chat Support &#8211; Coming Soon &#8211; Submit a Ticket Call Us 407-823-5117 Email Us itsupport@ucf.edu&hellip;","protected":false},"author":32,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4602","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>University of Central Florida IT - UCF IT - UCF IT<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"University of Central Florida IT - UCF IT - UCF IT\" \/>\n<meta property=\"og:description\" content=\"Get The Help You Need. 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