{"id":2485,"date":"2017-03-14T19:08:24","date_gmt":"2017-03-14T19:08:24","guid":{"rendered":"http:\/\/ucfitcms.smca.ucf.edu\/it\/?page_id=125"},"modified":"2025-05-27T11:14:17","modified_gmt":"2025-05-27T15:14:17","slug":"student-support","status":"publish","type":"page","link":"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/student-support\/","title":{"rendered":"Student Self-Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2485\" class=\"elementor elementor-2485\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-aba7a1d elementor-section-stretched elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"aba7a1d\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-23db3d9\" data-id=\"23db3d9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b062ce7 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-html\" data-id=\"b062ce7\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"jumbotron jumbotron-fluid bg-primary py-4 my-0\">\r\n\t\t\t\t\r\n\t\t\t<div class=\"container py-2\">\r\n\t\t\t\t\r\n<div class=\"d-flex align-items-center justify-content-center\">\r\n    <span class=\"fa fa-bell fa-2x mr-3\" aria-hidden=\"true\"><\/span>\r\n\t\t\r\n<span><span class=\"font-weight-bold mr-2\">Reminder for Students: <\/span><a class=\"bg-info-link\" href=\"https:\/\/ucf.service-now.com\/ucfit?id=kb_article&sys_id=6e9554e01b76655001f5557b234bcb09\">Sign into Webcourses using your NID account (not your Knights Email address which might already be signed in) to enroll it in MFA using the Microsoft Authenticator app on your mobile device. For more information and troubleshooting, click here.<\/a><\/span>\r\n<\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2260ad0 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2260ad0\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e2e8e96\" data-id=\"e2e8e96\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ad51087 heading-underline elementor-widget elementor-widget-heading\" data-id=\"ad51087\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Get Help<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6580cc4 elementor-widget elementor-widget-html\" data-id=\"6580cc4\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!--******Start Search******-->\r\n\r\n<form aria-label=\"Search the Knowledge Base\">\r\n  <div class=\"input-group\">\r\n    <input id=\"val\" class=\"form-control tt-input\" style=\"width:50%;\" type=\"search\" value=\"\" placeholder=\"Search the Knowledge Base\" style=\"position: relative; vertical-align:top;\" aria-label=\"Search input field\"\/>\r\n    <div id=\"sub\" style=\"float:right;\">\r\n      <span class=\"input-group-btn\">\r\n        <button id=\"sub\" type=\"submit\" class=\"btn btn-primary text-inverse\" aria-label=\"Submit search button\">\r\n          <span class=\"fa fa-search\"><\/span>\r\n        <\/button>\r\n      <\/span>\r\n    <\/div>\r\n  <\/div>\r\n<\/form>\r\n\r\n<script>\r\n  jQuery(document).ready(function() {\r\n    jQuery(\"#val\").keypress(function (e) {\r\n      if(e.which == 13) {\r\n        submit();\r\n        return false;\r\n      }\r\n    });\r\n\r\n    jQuery('#sub').click(function() {\r\n      submit();\r\n    });\r\n\r\n    function submit(){\r\n      var navStrin = \"https:\/\/ucf.service-now.com\/ucfit?id=search&t=&q=\" + jQuery(\"#val\").val() + \"&search=\";\r\n      navStrin = navStrin.replace(\/\\ \/g, '%20');\r\n      window.open(navStrin, \"UCF IT Service Portal - Service Portal\");\r\n    }\r\n  });\r\n<\/script>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-e591b3f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e591b3f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-81a0947\" data-id=\"81a0947\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ec769d elementor-view-stacked elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"8ec769d\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"https:\/\/ucf.service-now.com\/ucfit\" aria-label=\"Image of pen on paper that links to UCF&#039;s IT support center\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"Technical Support\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-edit\"><\/i>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"https:\/\/ucf.service-now.com\/ucfit\" aria-label=\"Image of pen on paper that links to UCF&#039;s IT support center\" >\n\t\t\t\t\t\t\tTechnical Support\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tSubmit a ticket or request a service\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-cfe9045\" data-id=\"cfe9045\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-19db007 elementor-view-stacked elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"19db007\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"tel:4078235117\" aria-label=\"Image of phone that will call UCF&#039;s IT support center\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"Call Us\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-phone\"><\/i>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"tel:4078235117\" aria-label=\"Image of phone that will call UCF&#039;s IT support center\" >\n\t\t\t\t\t\t\tCall Us\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t<a href=\"tel:4078235117\">407-823-5117<\/a><\/br>\n\nMonday-Friday<\/br>\n7am \u2013 10pm\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-ba34b27\" data-id=\"ba34b27\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-35728d7 elementor-view-stacked elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"35728d7\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"mailto:itsupport@ucf.edu\" aria-label=\"Image of open mail that will open email to mail UCF&#039;s IT support\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"Email Us\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-envelope-open\"><\/i>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"mailto:itsupport@ucf.edu\" aria-label=\"Image of open mail that will open email to mail UCF&#039;s IT support\" >\n\t\t\t\t\t\t\tEmail Us\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t<a href=\"mailto:itsupport@ucf.edu\">itsupport@ucf.edu<\/a>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-c63f1be\" data-id=\"c63f1be\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b305db elementor-view-stacked elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"5b305db\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"#\" aria-label=\"Chat is closed\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"Chat Support\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-comments\"><\/i>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"#\" aria-label=\"Chat is closed\" >\n\t\t\t\t\t\t\tChat Support\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t- Coming Soon -\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-34aa35c\" data-id=\"34aa35c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5881eeb elementor-view-stacked elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"5881eeb\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"https:\/\/ucf.service-now.com\/ucfit?id=knowledge\" aria-label=\"Image of book that links to UCF&#039;s knowledge base website\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"Knowledge Base\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-book\"><\/i>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"https:\/\/ucf.service-now.com\/ucfit?id=knowledge\" aria-label=\"Image of book that links to UCF&#039;s knowledge base website\" >\n\t\t\t\t\t\t\tKnowledge Base\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tFind answers to common questions\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2f5f7eb elementor-section-stretched elementor-section-full_width elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-section-height-default elementor-section-height-default\" data-id=\"2f5f7eb\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d5b9fe2\" data-id=\"d5b9fe2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ff826e elementor-widget elementor-widget-html\" data-id=\"8ff826e\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"jumbotron jumbotron-fluid bg-info-t-3 py-4 my-0\">\r\n\t\t\t\t\r\n\t\t\t<div class=\"container py-2\">\r\n\t\t\t\t\r\n<div class=\"d-flex align-items-center justify-content-center lead\">\r\n\t\t\t<span class=\"fa fa-info-circle fa-2x mr-3\" aria-hidden=\"true\"><\/span>\r\n\t\t\r\n<span><span class=\"font-weight-bold mr-2\">Keep Learning:<\/span><a class=\"bg-info-link\" href=\"https:\/\/ucf.service-now.com\/ucfit?id=kb_article&sys_id=79e16e561b5784105cd6b912cd4bcbf9\">Click here for resources to help you learn remotely<\/a>.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0b07bd2 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0b07bd2\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-340d396\" data-id=\"340d396\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cf9a55e text-uppercase heading-underline elementor-widget elementor-widget-heading\" data-id=\"cf9a55e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Get Connected<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-88f1a09 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"88f1a09\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-fdcabd7\" data-id=\"fdcabd7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5bd0f93 badge badge-inverse elementor-widget elementor-widget-heading\" data-id=\"5bd0f93\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Supported Browsers<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-452e9a5 elementor-widget elementor-widget-text-editor\" data-id=\"452e9a5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"card-para\">Having trouble viewing content in your web browser? <a class=\"link\" style=\"color: #ffffff; text-decoration: underline;\" href=\"https:\/\/ucf.service-now.com\/ucfit?id=kb_article&amp;sys_id=116626e94f3ad3c4402497dd0210c720\">Visit our supported browser article<\/a> to verify you are using a UCF supported browser.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-3723628\" data-id=\"3723628\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9ace872 badge badge-inverse elementor-widget elementor-widget-heading\" data-id=\"9ace872\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Network<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6432ecd elementor-widget elementor-widget-text-editor\" data-id=\"6432ecd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul class=\"list-unstyled\">\n \t<li><span style=\"color: #ffffff;\"><a class=\"link\" style=\"color: #ffffff;\" href=\"https:\/\/ucf.service-now.com\/ucfit?id=kb_article&amp;sys_id=9c109cf64f05e200be64f0318110c7e3\" target=\"_blank\" rel=\"noopener\">How do I connect to UCF Wireless ?<\/a><\/span><\/li>\n \t<li><\/li>\n \t<li><span style=\"color: #ffffff;\"><a class=\"link\" style=\"color: #ffffff;\" href=\"https:\/\/infosec.ucf.edu\/identity-management\/identity-details\/\" target=\"_blank\" rel=\"noopener\">What is my UCFID and NID?<\/a><\/span><\/li>\n \t<li><\/li>\n \t<li><span style=\"color: #ffffff;\"><a class=\"link\" style=\"color: #ffffff;\" href=\"https:\/\/extranet.cst.ucf.edu\/PWSelfReset\/pages\/NidCheck.aspx\" target=\"_blank\" rel=\"noopener\">How do I reset my NID Password<\/a><\/span><\/li>\n \t<li><\/li>\n \t<li><span style=\"color: #ffffff;\"><a class=\"link\" style=\"color: #ffffff;\" href=\"http:\/\/resnet.ucf.edu\/\" target=\"_blank\" rel=\"noopener\">How do I configure my ResNet Student Housing Network?\u00a0<\/a><\/span><\/li>\n \t<li><\/li>\n \t<li><span style=\"color: #ffffff;\"><a class=\"link\" style=\"color: #ffffff;\" href=\"https:\/\/it.ucf.edu\/wp-content\/uploads\/sites\/7\/2019\/03\/UCF-Line-up.pdf\" target=\"_blank\" rel=\"noopener\">UCF TV Channel Line-Up<\/a><\/span><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-168c3b4\" data-id=\"168c3b4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e30e0e0 badge badge-inverse elementor-widget elementor-widget-heading\" data-id=\"e30e0e0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Knights Email<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87631fa elementor-widget elementor-widget-text-editor\" data-id=\"87631fa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul class=\"list-unstyled\"><li><span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/ucf.service-now.com\/ucfit?id=kb_article&amp;sys_id=9d66b0091b9a44945e2753901a4bcb07\">Protect your Knights O365 Account with Multi-Factor Authentication(MFA)<\/a><\/span><\/li><li>\u00a0<\/li><li><span style=\"color: #ffffff;\"><a class=\"link\" style=\"color: #ffffff;\" href=\"https:\/\/ucf.service-now.com\/ucfit?id=kb_category&amp;kb_category=243b597e138af20017507b304244b01c\" target=\"_blank\" rel=\"noopener\">View the Knight\u2019s Email Knowledge Base<\/a><\/span><\/li><li>\u00a0<\/li><li><span style=\"color: #ffffff;\"><a class=\"link\" style=\"color: #ffffff;\" href=\"https:\/\/ucf.service-now.com\/ucfit?id=kb_article&amp;sys_id=2121ffee4fc1e200be64f0318110c7ac\" target=\"_blank\" rel=\"noopener\">How do I create my Knight\u2019s Email Account?<\/a><\/span><\/li><li>\u00a0<\/li><li><span style=\"color: #ffffff;\"><a class=\"link\" style=\"color: #ffffff;\" href=\"https:\/\/extranet.cst.ucf.edu\/kmailselfsvc\" target=\"_blank\" rel=\"noopener\">How do I sign into my Knight\u2019s Email Account?<\/a><\/span><\/li><li>\u00a0<\/li><li><span style=\"color: #ffffff;\"><a class=\"link\" style=\"color: #ffffff;\" href=\"https:\/\/ucf.service-now.com\/ucfit?id=kb_article&amp;sys_id=d5223bae4fc1e200be64f0318110c77b\" target=\"_blank\" rel=\"noopener\">How do I reset my Knight\u2019s Email password?<\/a><\/span><\/li><li>\u00a0<\/li><li><span style=\"color: #ffffff;\">How do I get my Knight\u2019s Email on my\u00a0<strong><a class=\"link\" style=\"color: #ffffff;\" href=\"https:\/\/ucf.service-now.com\/ucfit?id=kb_article&amp;sys_id=2423a2e013863a0017507b304244b04d\" target=\"_blank\" rel=\"noopener\">iPhone<\/a><\/strong>\u00a0or<strong>\u00a0<a class=\"link\" style=\"color: #ffffff;\" href=\"https:\/\/ucf.service-now.com\/ucfit?id=kb_article&amp;sys_id=f02366e013863a0017507b304244b024\" target=\"_blank\" rel=\"noopener\">Android<\/a><\/strong>?<\/span><\/li><li>\u00a0<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3dbe319 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3dbe319\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b780830\" data-id=\"b780830\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-448daef heading-underline elementor-widget elementor-widget-heading\" data-id=\"448daef\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Stay Secure<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0fd59c3 elementor-widget elementor-widget-text-editor\" data-id=\"0fd59c3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Information to help you stay secure and protect your identity online.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e25d213 elementor-widget elementor-widget-text-editor\" data-id=\"e25d213\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/infosec.ucf.edu\/student-security-guidelines\/\">Information Security for Students<\/a><br \/><a href=\"https:\/\/policies.ucf.edu\/documents\/4-010.pdf\" target=\"_blank\" rel=\"noopener\">Student Email Policy<\/a><br \/><a href=\"https:\/\/policies.ucf.edu\/documents\/4-002.pdf\" target=\"_blank\" rel=\"noopener\">Use of Information Technologies and Resources<\/a><br \/><a href=\"http:\/\/policies.ucf.edu\/\" target=\"_blank\" rel=\"noopener\">More Technology and Communications Policies<\/a><br \/><a href=\"http:\/\/registrar.ucf.edu\/ferpa\" target=\"_blank\" rel=\"noopener\">Student Rights to Privacy (FERPA)<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3902848\" data-id=\"3902848\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cb28d56 elementor-alert-warning elementor-widget elementor-widget-alert\" data-id=\"cb28d56\" data-element_type=\"widget\" data-widget_type=\"alert.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-alert\" role=\"alert\">\n\n\t\t\t\t\t\t<span class=\"elementor-alert-title\">Did you Know?<\/span>\n\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-alert-description\"><ul>\n<li>92% of malware is delivered by email<\/li>\n<li>There is a hacker attack every 39 seconds<\/li>\n<li>95% of cybersecurity breaches are due to human error<\/li>\n<\/ul><\/span>\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"Reminder for Students: Sign into Webcourses using your NID account (not your Knights Email address which might already be signed in) to enroll it in MFA using the Microsoft Authenticator app on your mobile device. For more information and troubleshooting, click here. Get Help Technical Support Submit a ticket or request a service Call Us&hellip;","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2485","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Student Self-Service - UCF IT<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Student Self-Service - UCF IT\" \/>\n<meta property=\"og:description\" content=\"Reminder for Students: Sign into Webcourses using your NID account (not your Knights Email address which might already be signed in) to enroll it in MFA using the Microsoft Authenticator app on your mobile device. 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