{"id":10363,"date":"2019-12-06T11:35:25","date_gmt":"2019-12-06T16:35:25","guid":{"rendered":"https:\/\/it.ucf.edu\/?page_id=10363"},"modified":"2025-05-27T11:13:59","modified_gmt":"2025-05-27T15:13:59","slug":"shared-services-team","status":"publish","type":"page","link":"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/our-organization\/business-engagement-communication\/shared-services-team\/","title":{"rendered":"Shared Services"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10363\" class=\"elementor elementor-10363\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-130d2456 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"130d2456\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4db0c5df\" data-id=\"4db0c5df\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f24664f elementor-nav-menu__align-center elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"5f24664f\" data-element_type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;horizontal&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav migration_allowed=\"1\" migrated=\"0\" role=\"navigation\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-horizontal e--pointer-background e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-5f24664f\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-10416\"><a href=\"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/our-organization\/business-engagement-communication\/\" class=\"elementor-item\">Business Engagement &#038; Communication<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-10414\"><a href=\"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/our-organization\/business-engagement-communication\/shared-services-team\/\" class=\"elementor-item\">Shared Services<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-10417\"><a href=\"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/our-organization\/business-engagement-communication\/brm\/\" class=\"elementor-item\">Business Relationship Managment<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-10415\"><a href=\"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/our-organization\/business-engagement-communication\/communications\/\" class=\"elementor-item\">Communications<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t\t<span class=\"elementor-screen-only\">Menu<\/span>\n\t\t<\/div>\n\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" role=\"navigation\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-5f24664f\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-10416\"><a href=\"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/our-organization\/business-engagement-communication\/\" class=\"elementor-item\" tabindex=\"-1\">Business Engagement &#038; Communication<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-10414\"><a href=\"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/our-organization\/business-engagement-communication\/shared-services-team\/\" class=\"elementor-item\" tabindex=\"-1\">Shared Services<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-10417\"><a href=\"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/our-organization\/business-engagement-communication\/brm\/\" class=\"elementor-item\" tabindex=\"-1\">Business Relationship Managment<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-10415\"><a href=\"https:\/\/ucfitcms.smca.ucf.edu\/ucfit-archive\/our-organization\/business-engagement-communication\/communications\/\" class=\"elementor-item\" tabindex=\"-1\">Communications<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-20fa07e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"20fa07e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-420e260\" data-id=\"420e260\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-acf8759 elementor-widget elementor-widget-text-editor\" data-id=\"acf8759\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In support of the UCF IT mission to \u201cprovide reliable, dynamic and innovative IT services to our students, faculty and staff\u201d, we offer an extensive portfolio of services to our partners at the university.\u00a0 These range from telecommunications &amp; networking, the latest cloud based infrastructure and software services, and augmented IT staffing.\u00a0 Our Business Relationship Managers can help to identify your needs and determine the services and scale to meet your objectives.<\/p><p>Currently Shared Services manages over 100 agreements with over 650 services utilized by our university partners. These agreements include research, academic, and administrative units subscribing to services provided by UCF IT to meet their objectives. Shared Services also tracks resources consumed by internal information technology units to identify services underutilized, current consumption by service, and provide an estimated value to deliver our services.<\/p><p>Upon subscribing to our services, our partners will receive a customized Service Level Agreement outlining the services provided by UCF IT.\u00a0The UCF IT Terms and Conditions can be reviewed below.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1ba6d4d2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1ba6d4d2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c4a882d\" data-id=\"c4a882d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-46fa998 elementor-widget elementor-widget-text-editor\" data-id=\"46fa998\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Select a category below to browse the many services offered by UCF IT.<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5d9d5a98 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5d9d5a98\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5f68c22a\" data-id=\"5f68c22a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2e20bf87 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"2e20bf87\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/it.ucf.edu\/administrative-and-business-systems\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-file-alt\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Administrative and Business Systems<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/it.ucf.edu\/our-services\/communication-messaging-and-collaboration\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-phone-square\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Communication, Messaging and Collaboration<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/it.ucf.edu\/shared-services\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-share-alt-square\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Shared Services<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-653da58c\" data-id=\"653da58c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2b41f3ab elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"2b41f3ab\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/it.ucf.edu\/our-services\/service-categories\/data-center-hosting-and-infrastructure\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-cloud\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Data Center, Hosting and Infrastructure<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/it.ucf.edu\/technology-sales-support-service\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-laptop\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Technology Sales, Service and Support<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9ca5d07 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9ca5d07\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-401e093\" data-id=\"401e093\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d1553c1 heading-underline elementor-widget elementor-widget-heading\" data-id=\"d1553c1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Terms &amp; Conditions<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f130e4 elementor-widget elementor-widget-text-editor\" data-id=\"6f130e4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a title=\"Service Level Agreement Terms and Conditions\" href=\"https:\/\/it.ucf.edu\/wp-content\/uploads\/sites\/3\/2017\/04\/CST-Service-Level-Agreement-Terms-and-Conditions-Revised-04-16-15.pdf\">Terms and Conditions Document<\/a>\u00a0is\u00a0a part of each Service Level Agreement that details the provisions, requirements, responsibilities and standards related to the services we offer.\u00a0The Terms and Conditions document should be read and understood before signing the Service Level Agreement.\u00a0 Before using the hosted Data Center service, customers are strongly advised to read through the\u00a0<a title=\"Hosted Data Center Policies and Procedures\" href=\"https:\/\/it.ucf.edu\/wp-content\/uploads\/sites\/3\/2017\/04\/Hosted-Data-Center-Work-Policies-and-Procedures-generic2014.pdf\" target=\"_blank\" rel=\"noopener\">Hosted Data Center Policies and Procedures<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"In support of the UCF IT mission to \u201cprovide reliable, dynamic and innovative IT services to our students, faculty and staff\u201d, we offer an extensive portfolio of services to our partners at the university.\u00a0 These range from telecommunications &amp; networking, the latest cloud based infrastructure and software services, and augmented IT staffing.\u00a0 Our Business 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