1.0UCF IThttps://ucfitcms.smca.ucf.edu/ucfit-archivech695608https://ucfitcms.smca.ucf.edu/ucfit-archive/author/ch695608/IT Service Management - UCF ITrich600338<blockquote class="wp-embedded-content" data-secret="92MjIKtDWE"><a href="https://ucfitcms.smca.ucf.edu/ucfit-archive/our-organization/it-service-management/">IT Service Management</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://ucfitcms.smca.ucf.edu/ucfit-archive/our-organization/it-service-management/embed/#?secret=92MjIKtDWE" width="600" height="338" title="“IT Service Management” — UCF IT" data-secret="92MjIKtDWE" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script>
/*! This file is auto-generated */
!function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document);
//# sourceURL=https://ucfitcms.smca.ucf.edu/ucfit-archive/wp-includes/js/wp-embed.min.js
</script>
WHAT IS ITSM AND ITIL? IT Service Management (ITSM) is a discipline that focuses on implementing and managing quality IT services that meet the needs of the University. In order to effectively and efficiently implement and manage quality IT service delivery, ITSM aims to adopt and implement the ITIL (Information Technology Infrastructure Library) framework. The…